Frequently Asked Questions


To contact your local Caffè Uno please select from the list below:

Please select a restaurant

Head office

Please direct all enquiries to:

Customer Service
Johnston House
8 Johnston Road
Woodford Green
Essex IG8 0XA

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How can I contact Caffè Uno Head office?

Caffè Uno is owned by Prezzo Plc.

You can contact the Head office here:

Prezzo Plc
Johnston House
8 Johnston Road
Woodford Green

Is there a customer’s service number or email?

You can contact customer service on 0845 602 9575 or alternatively you can click here and fill out the required fields.

Where are your Caffè Uno restaurants located?

Click here to find your nearest Caffè Uno.

How do I make a reservation at a Caffè Uno restaurant?

To make a reservation at a Caffè Uno restaurant you can either phone the restaurant directly or click here to find your nearest Caffè Uno restaurant and you can book online.

How do I make changes to my reservation?

If you made a booking by telephone please call up the restaurant you have booked. To find the contact details for our Caffè Uno restaurants click here. If you have made the booking online please refer to the booking confirmation email you would have been sent and changes can be made if necessary.

How do I find your opening times and facilities available?

If need information on opening times and the facilities available at a particular Caffè Uno restaurant please click here to find your chosen Caffè Uno restaurant which will then display that information.

Where can I see/view your menu and information on prices?

To view our menu click here this will also show our prices.

Can I use my Taste Card in a Caffè Uno restaurant?

Yes we do accept taste cards and the offer is 50% off the total food bill. This is an offer for 6 people per taste card, although multiple cards can be used for your party.

We apologise the taste card can’t be used all day Friday and Saturdays, Bank Holidays, Valentine’s Day, Father’s Day, Mother’s day , Easter Weekend (Friday to Monday inclusive) and throughout the month of December.

This offer is not valid in conjunction with any other offer, discount or set menu and is not valid on take-away sales.

Are your restaurants suitable for Children?

Caffè Uno restaurants are child and family friendly. We offer a children’s menu click here to view.

Do you offer any dishes suitable for vegetarians?

All the dishes on our menu marked with ‘V’ are suitable for vegetarians, to see our menu click here.

Do Caffè Uno restaurants use GM (Genetically Modified) products?

Caffè Uno does not use GM products to the best of our knowledge and from the guidance of our suppliers.

Are Caffè Uno restaurant employees paid minimum wage in full?

All of our employees are paid the minimum of the National Minimum Wage (NMW) in full and all tips are paid in addition to NMW.

Do all Caffè Uno restaurant employees receive their tips and why is there a 10% administration charge?

Tips are paid to staff in addition to their hourly rate which is a minimum of the National Minimum Wage (NMW) – tips are not used to subsidise a staff pay in any way. Credit card tips are subject to a 10% deduction to cover credit card fees payroll and other house costs prior to the distribution in full to employees. All cash tips are retained in full by the waiting staff and may or may not be shared with other employees in the restaurant. The company does not participate in cash tips in any way.

Where can I buy Gift Vouchers?

Prezzo gift vouchers are accepted at all Caffè Uno restaurants. They can be purchased online if you click here, we offer them in values of £5, £10 and £20 or you can order by telephone on 0845 602 9575 between 9am-5pm Monday to Friday only.

Do you offer support to charities?

Here at Caffè Uno we receive numerous donation appeals, ranging from major charities to schools. We aim to help as many as we can, or alternatively you can write in to this address:

Prezzo Plc
Johnston House
8 Johnston Road
Woodford Green

I have a product/service which might appeal to you, who is best to contact?

You can contact us if you click here.